Want to work in one of the most disruptive Player Experience organisations on the planet? Prepare for the North, and join us here in Helsinki, Finland! Hint: you're going to want a pair of cozy socks.

We are looking for a Player Experience Manager to reinforce our multicultural team. Ideally, this person loves Supercell games and games in general, has a strong background in customer support and wants to push the boundaries of player experience for mobile games and beyond. Supported by a multidisciplinary team, you’ll have the chance to design and promote new standards for our players' experience within our games.

Are you self-driven and hands-on? Can you make decisions independently? Do you mind getting your hands dirty? Great, we have a team structure with minimal hierarchy and no red tape, where the only limits to what's achievable are set by your imagination. If you want to make a difference for millions of players around the globe every single day, this might be the right place for you.

Responsibilities

• Help shape the game's development and influence design decisions based on player feedback through support channels
• Help determine improvements for our player support tools
• Equip our outsourcing partners with information to ensure they can support our players as well as possible and be their POC for escalations, content questions and ad-hoc decisions
• Use data to support the development of processes and policies for Supercell games
• Apply your knowledge and expertise to contribute to current projects and new ones
• Collaborate closely with other internal teams

Requirements

• Exceptional verbal and written English skills
• Previous experience (3+ years) in a customer service / support management role
• Team player with strong problem solving and conflict management skills
• Project management experience (highly regarded)
• Empathic and culturally aware, experienced in working in multicultural environments
• Passion for video games, Supercell ones in particular
• Ability to travel frequently (to other Supercell offices and partners)
• Experience using data to support your ideas