My name is Sami Mikkonen, and I am leading Cloud & Data Solutions business line. My team has some of the most professional people working with cloud and data solution services. Together we are looking for a professional, ambitions and results-motivated person into a role of Business Development Manager for IT support services to join our awesome team in Helsinki, Jyväskylä, Lahti or Tampere.

We are looking for a motivated, professional individual to take guide of one the company’s strategically important service area, IT support services. You are vital part of our new unit Cloud & Data Solutions which aims to create digital service platform, and service to our customer. We have gathered our best cloud and technical experts together to help our customers wishes.

Your next opportunity?

In the role of Business Development Manager for IT support services, you will be accountable for our IT Support services. You will also have responsibility over the IT professional services and our monitoring and reaction products. The priority will be to guide the solution and secure customer-facing operations. In the role you will own the services offering, the roadmap in the content point of view that is becoming available to our customers.

You will lead the continued services development with the team we already have. Your target will be to make the services offering successful with the right services scope, the delivery with right processes to apply in collaboration with our service delivery team, our own cloud architects and engineers and our consulting and project organization. In addition to the service development, you will work together with our Offering and Sales teams to make the services available, consult the customers and make sure your services are meeting the customers demand and again meets the service commitment.

All in all, you will make the continual changes in the service in developing IT Support services offering happening and them helping to win the new business to the company.

Who are you?

Foremost of all, you should have and adopt a service mindset. For us this means that we help our clients to achieve their digital transformation. At the same time, it requires changes in our organization’s culture and behavior. Similarly, we appreciate effective adoption and implementation of DevOps methodologies and thinking.

You are customer service-minded where business is a key contributor and technology is an enabler. The service solutions are business for you that you can translate technical solutions into business value. You have good analytical and problem-solving skills. You have capability to develop, manage and present solutions. You like challenges and you like to chase revenue streams and opportunities. To deliver as per expectations, you can take a role of virtual team lead the service development, services delivery to meet your business objectives.

Our ideal candidate:

• Is engaged and open-minded individual who with an agenda can create new service business
• You can lead virtual team with subject matter experts
• You are team member with great communication skills
• Can develop new ways of working and understand customer demands
• You are proactive and service-minded in your work, able to make decisions, distinctly self-motivated and have the skills to take responsibility on matters
• Has solid personal interworking skills to get other working for a common goal
• Open, constructive, and daring to perform your work at the risk of failure
• You have gathered your own view how IT services should be produced and create value for customers
• Fluent in Finnish and English
• You document all your work

Your primary responsibilities are:

• Represent IT support services, which includes customer billable work, monitoring, reaction, and related managed services
• Is responsible for securing own service areas revenues and profit
• Create, develop, and build a standard, solid, selective service offering with defined service content
• Create service portfolio and offering towards our customers
• Support customer cases to win new business
• Manage the services life cycle with roadmaps
• Consult our service delivery organization what does it takes to meet the best delivery quality

We offer

We offer you a chance to make a difference and be part of the forefront of emerging businesses and technology, exchanging ideas with the best professionals. Moreover, we offer you a exciting position with great opportunities for professional growth. With us you will have an opportunity to directly influence your career development. If you have a good idea, we will listen to you. We believe that trust fosters freedom and creativity. Our culture is built on transparency and active sharing – a truly open environment.

Interested?

If you fancy joining my team, apply for the job right away. Please attach your CV and personal letter. Personal letter should include your salary request. If you need to know more information, contact me at (+358) 40 302 51 38 or connect with me on LinkedIn.

Selection is ongoing, so do not hesitate to get in touch. The last day to apply is 11.4.2022.

Welcome to Telia – Home to your next big opportunity!

We are Telia Inmics-Nebula, an ICT company within Telia's B2B family and we have solid experience in providing cloud services, advanced ICT environments, and end-user services. With 500 experts, we provide versatile expert services for every company that aims to make their business more profitable and provide a better employee and customer experience. We are constantly working to increase the number of our experts. We currently work in ten locations: Helsinki, Tampere, Turku, Lahti, Lappeenranta, Jyväskylä, Kuopio, Joensuu, Vaasa, and Oulu. We want to be the one ICT partner that helps you achieve goals.