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Technical Support Engineer

Published date 4 days ago
Posted: 4 days ago
Company Wärtsilä
Company: Wärtsilä
Location Turku
Location: Turku

Wärtsilä Energy Storage & Optimization (ES&O) is the leading global energy storage optimizer. Our mission is to deliver integrated energy solutions that build a resilient, intelligent, and flexible energy infrastructure - unlocking the way to an optimized renewable future. By integrating renewables, energy management technology, and storage with traditional energy resources, we reinvent clean energy production from the largest and most complex grids to the most remote and essential microgrids. We play a key role in Wärtsilä’s vision towards a 100% renewable energy future through flexibility, reliability, and integration for a more sustainable world for us all.

Job Responsibilities:

  • Responsible for monitoring all battery sites across the globe
  • Provide remote level-2 support to customers and expertise centers
  • Use proprietary software to remotely evaluate and trouble-shoot systems
  • Record and compile data for analysis and assist in related assessment and preparation of reports
  • Coordinate system updates with software teams and customers
  • Respond to support requests when issues are reported to helpdesk
  • Document all customer requests and repairs performed
  • Notify customers on status of repairs, warranty claims, software updates, etc.
  • Provide energy storage training to customers and internal colleagues
  • Coordinate with Field Service Engineers on warranty claims and notify warranty claims division of company

Required Qualifications:

  • Bachelor’s Degree in electrical or mechanical engineering or related fields
  • 5 years of experience with electrical hardware or electronics
  • Excellent communication and documentation skills
  • Some international travel required (approx. 5-15%)
  • Experience maintaining customer relationships on multiple projects

Preferred Qualifications:

  • Experience with: Energy storage systems Lithium-ion Battery chemistries Grid-scale renewable energy systems
  • Familiarity with Programmable Logic Control (PLC programming)
  • Familiarity with microgrid controls
  • Familiarity with industrial cooling systems
  • Familiarity with Linux operating systems

At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities.

This is Wärtsilä

Wärtsilä Energy leads the transition towards a 100% renewable energy future. We help our customers unlock the value of the energy transition by optimising their energy systems and future-proofing their assets. Our offering comprises flexible power plants, energy management systems, and storage, as well as lifecycle services that ensure increased efficiency and guaranteed performance. Wärtsilä has delivered 73 GW of power plant capacity in 180 countries around the world.