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Team Lead Central Service Delivery

Published date more than one year ago
Posted: more than one year ago
Company Relex
Company: Relex
Location Helsinki
Location: Helsinki

<p><img src="https://www.relexsolutions.com/wp-content/uploads/2020/06/all-relex-2018.jpg" alt="" width="100%" height=""></p> <p style="font-weight: 400;">We are now looking for a<strong><em>&nbsp;Team Lead </em></strong>to join our global RELEX family.&nbsp;You’ll join the Central Service Delivery (CSD) organization of 20&nbsp;people, who will help you succeed in your new role.&nbsp;</p> <p style="font-weight: 400;">Central Service Delivery is the heart of RELEX services that overlooks, develops and manages customer facing IT Services. We make sure that our services are holistic, mature and scalable. Our aim is to serve all our markets with intelligent and high performing services that are centrally managed. The team is responsible for the frame under which the product is served to our customers as a service. The majority of your team (10 persons) is in our Helsinki office and hence we are promoting this opportunity to people within Finland. </p> <p style="font-weight: 400;">&nbsp;</p> <p style="font-weight: 400;"><strong>What you will be doing:</strong>&nbsp;</p> <p style="font-weight: 400;">Together with the project coordinators you will own and manage RELEX-wide internal projects that enable our customers to work better:</p> <ul> <li>Providing excellent service management to our customers</li> <li>Providing leadership to one of our central teams (project coordinators, service delivery managers, process managers)</li> <li>Matching the business priorities with your team and delivering excellent results</li> </ul> <p>This role will be the perfect opportunity for you if you</p> <ul> <li>thrive from challenge and see a global environment as an opportunity</li> <li>are self-motivated but happy to be part of a fun team that is making a difference with providing a service to a RELEX product. As Relex is growing you will have ample opportunities to grow with us!</li> </ul> <p style="font-weight: 400;">&nbsp;</p> <p style="font-weight: 400;"><strong>What you’ll bring to the table:</strong>&nbsp;</p> <ul> <li>Degree in a computer-related field, or a business degree and experience working in a SaaS services organization preferred</li> <li>ITIL Certification</li> <li>Experience in cross-functional management methods and techniques</li> <li>Strong experience in IT Services preferably from Retail sector</li> <li>Knowledge of IT applications, processes, software, and equipment</li> <li>Strategic planning skills with an ability to think ahead and plan over a 6-12-month time span</li> <li>Skills in leading people and getting results with a strong client focus</li> <li>Ability to act as a business liaison and develop/prioritize your team accordingly</li> <li>Understanding of support tools, techniques, and how technology is used to provide IT services</li> </ul> <p style="font-weight: 400;">&nbsp;</p> <p style="font-weight: 400;"><strong>We consider as an advantage if you have passion for:<u></u></strong></p> <ul> <li>Service Management</li> <li>Collaborating with international teams</li> <li>Ongoing process improvement</li> <li>People and business</li> </ul> <p style="font-weight: 400;">&nbsp;</p> <p style="font-weight: 400;"><strong>Our promise to you:</strong>&nbsp;&nbsp;</p> <ul> <li>We value your <strong>work-life balance</strong>: enjoy flexible working hours and holidays, and choose between remote, office, and hybrid work.&nbsp;</li> <li>We take care of your <strong>mental and physical well-being</strong>: we have lunch, sports &amp; culture, and bike benefits, a gym at the Helsinki office, and we organize sports events, have extended occupational health care with extra health insurance, as well as mental healthcare tools and services for your use.&nbsp;</li> <li>We support <strong>families and diverse life situations</strong>: we know there are times when you need extra flexibility, such as time-off or childcare for a sick child, a paid day off for your kid’s school start, or part-time working arrangements.&nbsp;</li> <li>We respect your <strong>expertise </strong>and provide a <strong>community </strong>that supports you: we’re a diverse team of smart, motivated, and fun people who work together for a common goal – humbly dominate the retail world. We live by&nbsp;the&nbsp;<a href="https://www.relexsolutions.com/careers/blog/relex-core-values-in-action/">RELEX values</a>&nbsp;and occasionally get together to celebrate team days and company-wide summer parties, because after all,&nbsp;Life is supposed to be fun.&nbsp;</li> </ul> <p>&nbsp;</p> <p><strong><span data-contrast="none">Are you the one we’re looking for? Apply today and become a part of our RELEX family!</span></strong><span data-ccp-props="{&quot;201341983&quot;:1,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:390}">&nbsp;</span></p> <p><span data-contrast="none">You can apply by sending your&nbsp;cover letter and resume&nbsp;through the application form. Please note that we will fill this position as soon as we’ve found the right person, so we recommend that you act quickly. </span><span data-ccp-props="{&quot;201341983&quot;:1,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:390}">If you have any questions about this position, Rebekka from our recruitment team will be happy to answer them (rebekka.gotter(at)relexsolutions.com).</span></p> <p><span data-contrast="none">&nbsp;</span><span data-ccp-props="{&quot;201341983&quot;:1,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:390}">&nbsp;</span></p> <p><strong><span data-contrast="none">About RELEX</span></strong><span data-ccp-props="{&quot;201341983&quot;:1,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:390}">&nbsp;</span></p> <p><span data-contrast="none">RELEX Solutions is a leading provider of cutting-edge retail optimization software. We offer our customers radically improved demand forecasting and supply chain optimization, which then can be leveraged into exponential benefits — optimizing store space, allocation, workforce, pricing and promotion strategies, all within our unified platform.</span><span data-ccp-props="{&quot;201341983&quot;:1,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:390}">&nbsp;</span></p> <p><span data-contrast="none">RELEX is trusted by leading brands including S-Group,&nbsp;AutoZone, Franprix, Morrisons, PetSmart, and Rossmann, and has offices across North America, Europe, and the Asia Pacific region.</span><span data-ccp-props="{&quot;201341983&quot;:1,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:390}">&nbsp;</span></p>