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Service Management (ITSM) Consultants, Sweden

Published date Today
Posted: Today
Company Efecte Oyj
Company: Efecte Oyj

Efecte is a Finnish software company offering cloud-based Service Management solutions and related professional services. With Efecte, service organizations can digitalize and automate their work. Customers leverage Efecte’s software to flexibly manage a range of internal and external service processes, in areas such as IT, HR, customer service and identity and access rights management. That’s why we love services, and our mission is to perfect them!

Efecte focuses on serving medium-sized businesses and public sector organizations and is one of the leading software vendors in this field in Finland and the Nordic countries. Efecte was established in 1998, is listed on the Nasdaq First North Growth Market Finland marketplace and operates in Finland, Sweden, Germany, and Denmark. To us it is important to do things right, not just the right things. Culture and values play a key role as we build our growth. Trust, Challenge, Respect and Make it Happen form our core values and customer success is top priority for us.

We are now looking for self-driven Service Management (ITSM) Consultants to join our Swedish team!

The ideal candidate will have a proven track record of implementing IT Service Management solutions and a technical rather than process consultancy background. You will be responsible for delivering and configuring Efecte products based Service Management solutions for our Swedish customers.

To be successful in this role, we hope you to:

  • Have good understanding of IT Service Management and ITIL
  • Already have at least 2-3 years of experience in working with some IT Service Management software like Easit, Nilex, Wendia, Marval, Cherwell, BMC Footprints, ServiceNow, or similar
  • Consider yourself as a technical person who enjoys solving technical challenges. Scripting skills (e.g. Python), knowledge of installing software on Linux and SQL are definitely an advantage
  • Have strong negotiation and communication skills
  • Consider yourself as a team player with solution-orientated and pro-active approach
  • Be a native level Swedish speaker with ability to communicate fluently also in English

If you get good vibes after reading all the above, we would love to hear from you! Apply now and tell us a bit about your career background and why you are motivated to become part of our Efecte-team. For more information please contact Henrik Åqvist Country Manager (henrik.aqvist@efecte.com).

We’re Efecte

Our Efecte team consists of 180+ professionals with more than 15 nationalities. We develop products that allow our customers to digitalize and automate their services through no-code platform configuration. Customers leverage Efecte’s software to flexibly manage a range of internal and external service processes, in areas such as IT, HR, customer service and identity and access rights management. We love services, and our mission is to perfect them!

Our strong culture is built on our core values: Trust, Challenge, Respect and Make it Happen and customer success is top priority for us. We care about our people, and the work we do. We want to empower you to become a better version of yourself and to have more impact on the world. To us it is important to do things right, not just the right things both with our people and our products.