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Technical Service Consultant, Finnish-speaking

Published date more than one year ago
Posted: more than one year ago
Company Relex
Company: Relex
Location Helsinki
Location: Helsinki

<p><img src="" alt="" width="100%" height=""></p> <p>We’re RELEX, and our market-leading supply chain and retail planning platform combines revolutionary technology with the passion of our people to positively impact our customers, consumer brands and the world. We believe that technology should have a purpose, and ours helps reduce waste and CO2, champion sustainability and maximize customer satisfaction while minimizing operative costs. Whatever drives you, you’ll find it here. You can be the change at RELEX.</p> <p>We are now looking for a full-time Finnish-speaking <strong>Technical</strong><strong> Service</strong><strong> Consultant</strong> to join our RELEX family in Helsinki to start to focus on RELEX Workforce optimisation and management solution 2nd level support in the first phase. You will be part of an innovative team of Technical Service Consultants, who will help you succeed in your new role.&nbsp;&nbsp;</p> <p>The role requires planning and executing development work, contributing to a high level of customer satisfaction. This role includes a great deal of freedom in regard to structuring your work, but you will always have your supportive colleagues by your side. It is perfect for you if you are technically skilled and enjoy taking ownership of your work. Do you love taking care of customers as well? Then you will be the perfect fit!</p> <p><strong>What you’ll be doing:</strong>&nbsp;</p> <ul> <li>Manage technical workstreams&nbsp;</li> <li>Plan and execute development work in customer environments</li> <li>Investigate technical issues for our customers</li> <li>Handle escalations from the 1st line support teams (24/7)</li> <li>Build integrations between RELEX and customer backend systems&nbsp;</li> <li>Improve service phase work within and across the teams&nbsp;</li> </ul> <p><strong>What you’ll bring to the table:&nbsp;&nbsp;</strong></p> <ul> <li>Bachelor’s/Master's degree and some experience working in the field of Information Technology Engineering, Computer Engineering, Software Engineering, or Computing Science</li> <li>Fluent communication skills in <strong>Finnish and English</strong>. Your customers will be mainly Finnish companies in the first phase while our internal company language is English.</li> <li>Knowledge of databases (e.g. PostgreSQL especially)&nbsp;</li> <li>Experience of ETL-processes and data integrations (e.g. REST API)</li> <li>Knowledge of Git&nbsp;</li> <li>Some programming experience (Java, Ruby, Node.js, TypeScript are ideal)</li> <li>Problem solving and analytical skills (including interpreting different logs etc.)&nbsp;</li> <li>Understanding of how Support services function</li> </ul> <p><strong>What we consider as an advantage:&nbsp;&nbsp;</strong></p> <ul> <li>Experience and understanding of retail, supply chain management and enterprise software&nbsp;</li> <li>Knowledge of other coding languages&nbsp;</li> <li>Ambition to grow as an individual and professional&nbsp;</li> <li>Basics of Linux, Unix and MS Azure&nbsp;</li> <li>MS Office 365 knowledge (Excel especially)</li> </ul> <p>RELEXians can be found around the world, but here we’re based in Helsinki. We’re passionate about using our technology to improve sustainability and change the world. Our office provides a great space for you to socialise, exercise and even take time out in our relaxing areas. We make sure our unique approach to flexibility and work-life balance comes across loud and clear; we’re conveniently located, there’s plenty of public transport and you can even bring your pet to the office!</p> <p>Across RELEX, our people are supported and rewarded. In Finland, we go even further. As well as:</p> <ul> <li>Flexible and hybrid working</li> <li>Extensive physical and wellbeing support</li> <li>Up to 8 weeks of annual leave per year</li> <li>A true hybrid-working policy (home and office)</li> </ul> <p>We also offer a range of benefits to support you, your family and your life situation. We value your work-life balance and provide flexible hours with RELEX specific parental leave agreements. As we’re a diverse team of smart, motivated and fun people, we also have an office gym, host monthly sports and culture events (think kayaking, brewing club and more), offer a mobile phone package and bike leasing.</p> <p>Our Customer Operations team partner with customers and support their diverse needs. Throughout the sales experience, they develop and deliver projects, optimize how our solution is used and ultimately keep our customers happy and help them achieve their goals. Their relationship -building skills and retail/supply chain knowledge are second to none. A dynamic team, they embrace change and love being part of our exciting tech atmosphere. In return for their skills, we feed their purpose, offer flexibility for their schedules and promise career progression (if that’s what they want). They enjoy genuine work-life balance and we encourage growth within and across teams.</p> <p>Please submit your application before 29th June 2023. We will continuously screen applications and proceed with interviews already during the application period, so don’t wait to apply!</p> <p>The process will include the following steps:</p> <ol> <li>1-hour technical interview with members of your future team.</li> <li>1-hour cultural add interview with your future team lead and one other team lead from the department.</li> <li>After that we will be ready to make an offer!</li> </ol> <p>We’re on a journey with our pioneering technology and exciting growth, which is why we celebrate diversity and are committed to creating an inclusive environment for everyone. We can’t wait to see what challenges you’ll overcome and what problems you’ll solve. Join us and work with the best. Be curious. Be RELEX – apply today.</p> <p>If you have any questions about this position, Rebekka from our recruitment team will be happy to answer them: rebekka.gotter (at)</p> <p>&nbsp;</p>