JobsPortal logo

Search Jobs In Finland

Technical Service Consultant (S&A)

Published date 3 weeks ago
Posted: 3 weeks ago
Company Relex
Company: Relex
Location Helsinki
Location: Helsinki

<p><img src="" alt="" width="100%" height=""></p> <p>We’re RELEX, and our market-leading supply chain and retail planning platform combines revolutionary technology with the passion of our people to positively impact our customers, consumer brands and the world. We believe that technology should have a purpose, and ours helps reduce waste and CO2, champion sustainability and maximize customer satisfaction while minimizing operative costs. Whatever drives you, you’ll find it here. You can be the change at RELEX.</p> <p>We are now looking for a full-time <strong>Technical</strong><strong> Service</strong><strong> Consultant</strong> to join our RELEX family in Helsinki, Finland, to start to focus on RELEX Space and Assortment technical support in Global Continuous Services function. You will be part of an innovative team of Technical Service Consultants, who will help you succeed in your new role.&nbsp;&nbsp;</p> <p>The main responsibilities in this role will include acting as a RELEX systems expert, attending/leading specification workshops, managing technical work streams, building integrations between RELEX and customer backend systems, and/or investigating complex technical issues for our customers. In addition, other tasks may include the installation, configuration, and integration of RELEX applications within Cloud hosted infrastructure. The role requires planning and executing some development work, contributing to a high level of customer satisfaction. You will enjoy a great deal of freedom in regard to structuring your work, but you will always have your supportive colleagues by your side. It is perfect for you if you are technically skilled and enjoy taking ownership of your work. Do you love taking care of customers as well? Then you will be the perfect fit!</p> <p><strong>What you’ll be doing:</strong>&nbsp;</p> <ul> <li>Act as a Technical Service Consultant in RELEX implementation projects, including Tier-1 customer projects.</li> <li>Work closely and communicate with relevant internal &amp; external project team members.</li> <li>Attend and sometimes lead technical specification workshops, and ensure all technical tasks are completed within the timelines and to best practice standards.</li> <li>Manage your own technical work streams.</li> <li>Design and build integrations between RELEX and customer backend systems, focusing on the import, transformation and export of large data sets.</li> <li>Investigate issues in the applications and hosted windows server infrastructure.</li> <li>Investigate complex technical and performance issues for our customers.</li> <li>Handle escalations from the 1st line support team (24/7)</li> <li>Improve service phase work within and across the teams&nbsp;</li> </ul> <p><strong>What you’ll bring to the table:&nbsp;&nbsp;</strong></p> <ul> <li>Bachelor’s/Master's degree and some experience working in the field of Software Engineering, Information Systems Engineering, Computer Engineering or Computing Science</li> <li>Strong analytical, problem solving and teamworking capabilities</li> <li>Experience of working with external customers</li> <li>Experience in understanding, defining, and documenting customer requirements and then translating those into technical solutions</li> <li>Experience in programming/database/query languages &amp; tool skills (e.g., SQL Server, SSIS, PowerShell, Java, JavaScript, &nbsp;or similar languages &amp; tools skills)</li> <li>Experience in Windows Server environments</li> <li>Technical Troubleshooting experience</li> <li>Understanding of how Support Services function</li> <li>Fluent communication skills in English&nbsp;</li> </ul> <p><strong>What we consider as an advantage:&nbsp;&nbsp;</strong></p> <ul> <li>Strong interest in learning new and innovative technologies, as RELEX is continuously looking to improve our technical solutions and processes.</li> <li>Experience in Citrix technologies (Citrix Cloud, Citrix deployments) or other Application Publishing / Deployment Tools</li> <li>Experience with SSO solutions and technologies.</li> <li>Experience in ETL and integration technologies</li> <li>Excellent interpersonal and communication skills.</li> <li>Microsoft Azure Fundamental Certification</li> <li>Supply Chain and Business Analytics Industry knowledge OR Category Management industry knowledge OR previous experience with a grocery / CPG / FMCG retailer or supplier.</li> </ul> <p>RELEXians can be found around the world, but here we’re based in Helsinki. We’re passionate about using our technology to improve sustainability and change the world. Our office provides a great space for you to socialise, exercise and even take time out in our relaxing areas. We make sure our unique approach to flexibility and work-life balance comes across loud and clear; we’re conveniently located, there’s plenty of public transport and you can even bring your pet to the office!</p> <p>Across RELEX, our people are supported and rewarded. In Finland, we go even further. As well as:</p> <ul> <li>Flexible and hybrid working</li> <li>Extensive physical and wellbeing support</li> <li>Up to 8 weeks of annual leave per year</li> <li>A true hybrid-working policy (home and office)</li> </ul> <p>We also offer a range of benefits to support you, your family and your life situation. We value your work-life balance and provide flexible hours with RELEX specific parental leave agreements. As we’re a diverse team of smart, motivated and fun people, we also have an office gym, host monthly sports and culture events (think kayaking, brewing club and more), offer a mobile phone package and bike leasing.</p> <p>Our Customer Operations team partner with customers and support their diverse needs. Throughout the sales experience, they develop and deliver projects, optimize how our solution is used and ultimately keep our customers happy and help them achieve their goals. Their relationship -building skills and retail/supply chain knowledge are second to none. A dynamic team, they embrace change and love being part of our exciting tech atmosphere. In return for their skills, we feed their purpose, offer flexibility for their schedules and promise career progression (if that’s what they want). They enjoy genuine work-life balance and we encourage growth within and across teams.</p> <p>Please submit your application preferably before 30th June 2023. We will continuously screen applications and proceed with interviews already during the application period, so don’t wait to apply!</p> <p>The process will include the following steps:</p> <ol> <li>1-hour technical interview with members of your future team.</li> <li>1-hour cultural ad interview with your future team lead and one other team lead from the department.</li> <li>After that we will be ready to make an offer !</li> </ol> <p>We’re on a journey with our pioneering technology and exciting growth, which is why we celebrate diversity and are committed to creating an inclusive environment for everyone. We can’t wait to see what challenges you’ll overcome and what problems you’ll solve. Join us and work with the best. Be curious. Be RELEX – apply today.</p> <p>If you have any questions about this position, Rebekka from our recruitment team will be happy to answer them: rebekka.gotter (at)</p> <p>&nbsp;</p>