Tens of millions of visitors use Telia's digital channels every year, and our goal in the Online unit is to provide these visitors with the best digital customer experience in the world. We work with products such as phone subscriptions, streaming service bundles, broadband connections, electronics and privacy products, not to overlook our various self-service channels. We strive for cross-team collaboration and utilize modern tools and ways of working. We are now looking for a Senior Web Analyst to support the development and future of Telia's digital services. Take a look at the job description and submit an application if this position sounds like your next work opportunity, the position will be filled as soon as a suitable candidate is found.

Our team

The Senior Web Analyst will be part of the Online Analytics team of 6 specialists (+ you). Our team in Helsinki is responsible for online analytics and online performance optimization for Telia Finland’s B2C and B2B business lines. Our goal is to enable a more data driven business by making online data available and utilizing it. We also champion a culture of experimentation and personalization at scale inside Telia. Our team has a welcoming atmosphere. We have a safe environment in which every team member can feel free to speak up. Our team members have the support and freedom to try new things even if they may fail. You'll also get to work together with internal and external stakeholders from the online unit, business teams, platform development, design, customer intelligence, marketing, media agencies and other parts of the organization.

Working as a Senior Web Analyst at Telia

In this role, you will have a great opportunity to deepen your knowledge about web analytics, apply your knowledge and work with the latest technologies in an environment that spans multiple different online platforms from apps and an online community to customer portals and ecommerce sites. You will be able to influence the company's online business decisions and improve customer experience.

Most of your working days will be filled with technical web analytics work, automating reports, sparring with different stakeholders and working on analyses based on online data. The development of web analytics is also our team's responsibility, and therefore we hope you will take an active role in ensuring we continue to improve our data quality.

About the job:

• Enable data tracking & ensure good data quality
• Proactively generate actionable & timely insights and share them
• Design and develop advanced operational dashboards (Looker Studio)
• Be willing to work towards combining data across data storages / sources
• Support setting up KPI’s to evaluate performance
• Have special strengths? We would love to hear about them and modify the role to reflect your interests and strengths!

What do we offer?

This position has excellent opportunities for enhancing your expertise and learning new skills in a flexible and relaxed work atmosphere. Recently, for example, in the spirit of learning, we have tested the forecast models offered by BigQuery.

We also offer:

• The support of several other web analysts and the opportunity to learn from each other. We also exchange ideas regularly with our web analyst colleagues from Telia Sweden and Norway in our monthly forum.
• The possibility to delve deep into online data
• The opportunity to challenge yourself and find new ways of utilizing online data. For example, we hope you'll be open to exploring new ways of combining offline and online data.
• The ability to customize your working days according to your preferences.
• The support of a company that is already far along the web analytics journey, where web analytics is valued and there is a demand for it.
• Modern premises in our Helsinki Tripla office and a very flexible remote working policy according to our current hybrid model.
• The freedom to work remotely for 1 month from another EU country (within the scope of this policy a 100% fully remote role outside Finland is not possible)
• Telephone, commuting and wellness benefits

Who are you?

We are on a journey to become the new generation telco, which means that you need to be open-minded, comfortable with change, and have the passion and the drive to help build the best possible online services. And to really enjoy your job here, you need to be forward thinking and passionate about the possibilities online data can bring us.

You will strive to improve online business and customer experience by analyzing data and distilling meaning out of it. You will implement racking through Google Tag Manager and Google Analytics, and make sure measurement works in optimal way both in our own platforms and in digital advertising.

We hope that you have a more technical web analytics profile, with experience in the following:

Your experience and personality:

• Several years of web analytics experience
• Working knowledge of Google Analytics, Looker Studio and SQL (BigQuery)
• Experience working with Google Tag Manager and tracking implementation
• Experience working with DataLayer
• Some experience working with HTML, CSS and JavaScript
• Experience in or interest to learn how to combine data from various data sources
• Willingness to constantly learn and apply new things
• Self-motivated and able to multitask, and persistence in front of problems
• Self-directedness
• The desire and courage to take responsibility and ownership of things
• Ability to collaborate with technical and non-technical teams, capable of coordinating between many stakeholders
• Accuracy with details
• Some verbal and written proficiency in Finnish
• Excellent verbal and written communication skills in English

In addition, it is an advantage if you have:

• Interest in online privacy
• Interest in martech tools and in making online data available to such tools and martech specialists

Don't fill all the requirements but have an interest in the role and the capacity to learn? In our team we appreciate the willingness to learn, so if you feel you could grow to fulfill this role, don't hesitate to apply.

Interested?

If you want to be part of this journey, send us an application that looks like you! You can apply via our website Avoimet työpaikat | Telia Finland by 12th of June 2023 at the latest. Please be aware that we may already interview candidates and move forward with the recruitment process during the application period.

If you would like more information about your future role, the team or working with us, or otherwise just want to hear more, you can reach out to the hiring manager of the Online Analytics team Anni Takanen at +358 50 359 4829, call times Tuesday 6.6.2023 14:00-15:00 and Tuesday 12.6.2023 14:00-15:00. Or send a message to Anni via LinkedIn or by email to anni.takanen@teliacompany.com.

Welcome to Telia - Let's make better happen!

A notice for recruitment agencies

We kindly request that you refrain from applying or offering your services for this open position. We appreciate your understanding and cooperation in allowing us to manage the hiring process internally. Thank you for respecting our preferences.