Join yousician

Yousician impacts and enriches the lives of millions of people by empowering them to play music they love, learn something new, and nourish their well-being with something meaningful. We merge music and tech to amplify the everyday. We reimagine the way people learn to play so that everyone can play. 

And, you don't need to be a musician to join Yousician! 

We’re a band of passionate professionals who love what they do, are great at it, and move to the beat of the same drum. We’re for all players — from newbies to seasoned pros. If you are looking for a rewarding career opportunity that helps shape the future of music-tech, you’re in the right place!

Why you should apply 

As a Customer Support & Community lead at Yousician, you'll be at the forefront of ensuring customer satisfaction and community engagement. Joining our team means taking charge of the day-to-day support operations, maintaining our already excellent support functions. Additionally, you'll have the exciting opportunity to gradually develop and evolve our community engagement efforts.

In this role, you'll run our support functions, ensuring that our customers receive exceptional assistance and support. Your contributions will be critical in maintaining our high standards and fostering strong customer relationships. 

By joining our team, you'll have the chance to shape our community engagement strategies, creating a vibrant and interactive environment that connects our customers and enhances their overall experience.

What you will do

As a Customer Support & Community lead, you’ll have the opportunity to:

• Take full ownership of our support function, maintaining its smooth operation. Our team is international and works remotely from various time zones.
• Develop and enhance our community engagement efforts, fostering a stronger connection and interaction with our users through various channels.
• Manage and supervise a team of support agents and specialists, providing guidance, feedback, and coaching to ensure their success.
• Act as a liaison between our users and Yousician Product teams.
• Stay up-to-date with industry trends, customer feedback, and user insights to inform ongoing improvements in support, community management, and Product.
• Manage and ensure smooth operations and efficient tool management (our main tools are Zendesk, AppFollow, Jira, Stella Connect, Uservoice).
• Develop and implement a strategy to make best use of AI technology in our customer support and community function.

What you need to succeed

• Previous experience in leading a customer support team and community management role, working with mobile games, education, fitness or similar.
• Strong leadership and team management skills.
• Excellent communication skills, both written and verbal, with the ability to articulate complex ideas and provide clear instructions.
• Ability to collaborate and coordinate with cross-functional teams to achieve common goals.
• Strong problem-solving and analytical skills.
• Detail-oriented with a focus on delivering high-quality support and community experiences.
• Proficiency in using support tools, CRM systems, and community management platforms.
• Experience in playing / teaching instruments is a nice-to-have

What we offer

• You’ll have an opportunity to join our international team, backed by the top VC’s and competing with the best education applications in the world 
• You'll have a meaningful and profound impact on the lives of millions of musicians and future musicians all around the world.
• You’ll get to work with a passionate and friendly growing band of PMs, designers, developers and data scientists.
• You'll get a competitive compensation package - salary, perks- and work in an awesome office in the heart of Helsinki.

How to apply

Send us your application and CV (in English). Let's make the world a more musical place together! #rockon

About us 

Yousician is the world’s largest music-tech company, with millions of users worldwide. Based in Helsinki, Finland, Yousician is home to the category-defining Yousician and GuitarTuna apps. Yousician, the #1 platform to learn and play music, makes learning fun, easy, and more accessible for everyone. Yousician’s innovative, award-winning technology listens to you play and gives instant feedback. With interactive, gamified lessons and songs, and courses by world-famous artists like Metallica and Jason Mraz, Yousician empowers people to play music they love. GuitarTuna, the #1 tune-and-play app (iOS, Android, WP), has won numerous international business awards, including WIRED’s hottest Finnish start-up, SXSW, Midem, Launch.edu, and educational awards such as Sunday Times 'World's best apps' and Best European Learning Game. Today Yousician employs 140+ professionals from nearly 30 nationalities. We're hiring, so come join our amazing team and help us make the world a more musical place!

Candidate privacy

Here at Yousician, we take your privacy seriously. We only process your personal data for recruiting purposes. You can read more about candidate privacy in our Privacy Notice.