Aalto University is where science and art meet technology and business. We shape a sustainable future by making research breakthroughs in and across our disciplines, sparking the game changers of tomorrow and creating novel solutions to major global challenges. Our community is made up of 13 000 students, 400 professors and close to 4 500 other faculty and staff working on our dynamic campus in Espoo, Greater Helsinki, Finland. Diversity is part of who we are, and we actively work to ensure our community’s diversity and inclusiveness. This is why we warmly encourage qualified candidates from all backgrounds to join our community.

Aalto University IT Services supports our researchers, teachers, students and other staff by producing world-class services that make their work easier, more flexible, comprehensive and secure regardless of time and location. We are a community of over 140 committed and talented IT experts.

Could you be the one to lead us into the world of marketing automation and guide us in using CRM data more efficiently?

We are looking for a Solution Owner for CRM and Marketing Automation

Your role and goals

You will be managing our “CRM data and marketing automation” solution area and you will be partner responsible for our Advancement and Corporate Engagement team.

As a Solution owner, you will lead Marketing communication and automation implementations and the efficient use of CRM data across our applications. You will be involved across the entire lifecycle of the data and tools in use, focusing on delivery of benefits. An integral part of your role will be working with our partners to further develop their digital marketing processes to turn our current approach into more customer centric messaging. Your most important stakeholders are our experts in communications, student lifecycle and partner management. You will act as a trusted source of knowledge to advise your colleagues on Marketing Automation best practice and its growing number of capabilities and build a roadmap for digital marketing automation tools. You play an integral part in the is nurturing and utilizing CRM data efficiently.

Main technological responsibilities: 

• Ensuring that partner Master data is used effectively in different application and stays up to date
• Salesforce Marketing Cloud
• Taking over Dynamics 365 (CRM) responsibilities when the current person retires

More detailed responsibilities within those mentioned above: 

• Taking Salesforce Marketing Could into effective use in Aalto University
• Support for substance matter experts in their marketing communication and automation needs.
• Delivering expected benefits using the tools you are responsible of 
• Opportunity identification, business requirements management and road mapping 
• Stakeholder management, solution governance and Vendor management.
• Functional and technical solution lifecycle management 
• Solution financials management, budgeting, and cost management together with stakeholders
• Active participation in technology providers communities
• Business benefit realization follow-up and business case realization 
• Leading the solution architecture design, ensuring high quality functional specifications and delivery 
• Solution documentation and knowledge management  
• Overall service quality in your area

What we offer

This is a new position, and you will have the opportunity to refine the role based on your experience and expertise.

You will play a key role in shaping the future of Aalto University's Marketing communication and automation, getting to drive the transformation journey as we shift from traditional marketing to more customer centric communication.

Aalto University is technically unique and interesting: we have a rich and versatile IT environment with leading edge technologies combined with the latest developments in the field of IT research. Our significant in-house IT resources and capabilities enable experimenting and committed long-term IT development. We have an ambitious digitalization strategy and a diverse and vast community of innovative users.

We offer you an interesting, independent, and contributing role in the heart of Aalto’s digitalization journey. Although you are independently responsible for your own area of work, we offer you support and coaching when you feel you need it. With us you will be part of an inspiring and supportive work community of ambitious game-changers who are committed to identifying and solving grand societal challenges and building an innovative future. We support a culture of learning and experimentation that offers great possibilities of competence development. We fail fast and learn faster – together.

Aalto University puts great focus on employee wellbeing, offering flexible working time and location opportunities to suit your working style. We will work with you to form the best possible work experience during your employment at Aalto University!

Watch videos! Here you can find out what it is like to work in Aalto IT Services https://duunitori.fi/tyoelama/aalto-universitys-it-experts-in-spotlight

And here you can find what Aalto is all about https://www.youtube.com/user/aaltouniversity/featured

Your experience and ambitions

What will help you to succeed and enjoy working in this position

• Experience in master data management and overall managing of partner data
• Experience in Salesforce Marketing Cloud or other modern SaaS marketing / communication tools
• Experience in building and supporting marketing communication with an end user value driven approach 
• Understanding of data privacy best practices
• Experience in supporting marketing subscription centers and subscription management
• Experience of developing and successfully executing IT solution roadmaps 
• Strong customer service orientation and capability to influence in matrix organization 
• Strong solution oriented, flexible, and productive mindset and way of working 
• Analytical and conceptual thinking, innovation, ability think out of the box and change management 
• Very good collaboration and communication skills in English, Finnish and Swedish are considered as an advantage
• Ability to work independently, and ability to work in virtual teams
• Willingness for continuous personal growth

Ready to join?

To hear more, you can reach out to Head of IT Solutions for Joint Services Jukka Katainen (mob: +358505247731) on 19.10.2023 at 10.00-11.00, 24.10.2023 at 15.00-16.00 and 3.11.2023 at 14.00-15.00.

If you want to join our community, please submit your application through our recruitment system by Sunday, November 12, 2023. As we are eager to find the right game changer to join our team, we will start reviewing applications immediately.

Read more about us here

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