WithSecure™ protects businesses all over the world from modern threats. We do this through a Co-security approach born from first-hand knowledge that no one can solve every cyber security problem alone. Every single day, our diverse, growing team fights against online extortion, threats to national infrastructure, the unlawful spread of sensitive information, and everything in-between. The best part about working for WithSecure is our people! We are a community of dedicated and passionate professionals that take workplace happiness seriously. If you’re looking for something that’s more than just a job – we’d love to hear from you.

WithSecure delivers research-led cyber security to defend organizations, society and people from real-world attacks and build resilience into their approach. Our people are a mix of technical and creative experts – diverse, talented, and passionate people – working tirelessly to help us advance the industry with new ways of thinking. They lead their own development, in and out of the office. They call the shots when it comes to building a place to call home in our organization.

As a Security Posture Analyst , you will be joining our Customer Management team that looks after our Managed Detection and Response (WithSecure Countercept™) customer portfolio.

You will be responsible of creating and presenting Security Insights for our WithSecure Countercept™ customers. Addition to the 24/7/365 Detection & Response coverage these customers get, Countercept focuses on providing peace-time value for our customers and enhancing their security posture. As a Security Posture Analyst, you will analyze the collected data from the customer’s IT infrastructure trying to spot areas of improvement to make their organization more secure from cyber attacks.

In this role you will be working side-by-side by our Engagement Managers, who oversee the overall Customer Journey for Countercept customers. Together you will have active interaction with our customers to ensure that they are getting full value from the service.

Addition to the customer-facing element of the role, you will also work together with the rest of the Security Posture Analyst team to generate new ideas for Security Insights. The team works closely with the Detection & Response team as well as with our Threat Intelligence team to understand new emerging threats and how to best advise our customers on prevent those threats materializing.

Key Responsibilities

• Customer Engagement - Improve our Managed Services customer experience, by engaging customers and facilitating growth. Make recommendations to improve a customer’s preventative controls using technical insights gleaned from findings and investigations generated by DRT.
• Technical development & presentation in depth of cyber security topics(insights) to a wide technical spectrum of audience on customer side (CISO, IT admin).
• Internal Collaboration – It is vital to understand and know the different areas of the business so that you can draw on resources and the people you have formed relationships with when necessary. You will also need to proactively provide feedback across departments regarding customer feedback and user experience.
• WithSecure has a strong entrepreneurial spirit. You will have direct access to the management team with open lines of communication to discuss the role you play in our growing business. Ideas are encouraged and will allow you to explore avenues that have great potential for growth within the business.

What are we looking for?

• Previous experience in a customer facing role.
• Previous experience in IT and/or security management.
• Ability to read & understand basic code (Python, Bash, SQL or similar). Coding and scripting skills are considered as an advantage.
• Passion for cyber security and willingness to develop. Past experience with Incident response, MDR and EDR solutions is seen as an advantage.
• A fantastic communicator with great interpersonal skills.
• A friendly, organized, proactive and positive person.
• A problem-solver with the ability to explain things clearly to customers.
• Patient and calm under pressure and enjoy working in a dynamic environment.
• Fluent (written and spoken) in English. German language skills are considered as major advantage.

Bonus points

• Cyber Security Certifications or diploma

What will you get from us

• Freedom – you will have the opportunity to define new ways of working how we engage with our customers, and how product value gets represented
• You will work together with experienced and enthusiastic colleagues, and within WithSecure you'll find some of the best minds in the cyber security industry
• Your work will be clearly visible and recognized – all over the world and across our business units
• You can rely on the support from the entire WithSecure management including our top executives