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Client Success Manager

Published date 4 days ago
Posted: 4 days ago
Company Efecte Oyj
Company: Efecte Oyj

Are you looking for an exciting opportunity to fast track your career in tech sales? We are a Service Management software company with proven track-record and platform. Our vision is becoming the leading European Alternative within our space and are looking for a driven Client Success Manager to be part of our growth story.


Your scope: As a Client Success Manager, you will be in-charge of managing and growing your named accounts to drive customer retention and revenue growth.


👉 You will be more specifically in charge of:

 

  • Help our customers to be successful - act as a trusted advisor, offering strategic guidance and best practices to help clients achieve their business goals.
  • Serve as the primary point of contact for assigned accounts, developing and maintaining strong relationships with key stakeholders.
  • Management, renewal, and growth of your named accounts
  • Develop and execute strategic account plans to drive adoption, retention, and growth
  • Collaborate with cross-functional teams including Sales, Product Development, and Support to address client needs and ensure a seamless customer experience.
  • Creating a compelling vision and clearly communicating our solutions especially to C-Level representatives of our customers with the goal of generating significant success and business value from an investment in Efecte products
  • Identifying and drive expansion opportunities to grow accounts, including upselling new packages or cross-selling to other business units of the client
  • Monitor customer health metrics and take proactive measures to address any issues or concerns
  • Management of monthly and annual pipeline as well as proven accuracy in forecasting

 

👤 It would be great if...

  • You have proven experience in account management, growth, and renewals in the software or SaaS industry (minimum 3 years).
  • Strong communication and interpersonal skills, with the ability to build rapport and trust with clients at all levels.
  • You are passionate about customer success - teaming with the extended team.
  • You have a great track record of negotiating commercial contracts, maintaining good pricing and commercial success in working with executives, VP and ‘C’ level
  •  You have a proven academic track-record (BBA or above)
  • You are fluent/native in Swedish and English
  • Are able to work full time on-site at our Stockholm office in the city centre

 

🏆 What’s in it for you?

  • Professional Development: Fast track your career as we are looking for driven individuals with potential to grow with the company
  • Flexibility: The role is based on-site at our office in Stockholm, Sweden – we allow also flexibility through hybrid working
  • Events & Teambuilding: Feel the Team Spirit both virtually & onsite – our team in Scandinavia works on-site and meets off-work in several events & workshops planned throughout the year
  • Compensation & Benefits: Competitive compensation and attractive bonus plan to compensate for excellent business results
  • Possibility to work in an international environment: Efecte is present in many European countries and you will get the opportunity to work cross-border internally as well as with clients 

 

⁉ What are the next steps?

  • Sounds interesting? If so, we’d love to hear from you so apply now and latest on 14.4.2024 – we will be handling applications during the application period
  • Talent Acquisition team will contact you for a first chat
  • You will then meet with Henrik, Country Manager Scandinavia
  • The final step will be a one-on-one meeting with our CRO
  • Welcome to Efecte!

 

Have any questions? Reach out to Henrik Åqvist (henrik.aqvist@efecte.com), he's happy to help 😊


Please note: If you choose to apply for this role, your information will be reviewed by our Talent Acquisition team and we will reach out to you if we see a good fit at this time or in the future.


This is us

We are a team of 200+ professionals with more than 15 nationalities. Customers leverage Efecte’s software to flexibly manage a range of internal and external service processes, in areas such as IT, HR, customer service and identity and access rights management. 

Our strong culture is built on our core values: Trust, Challenge, Respect and Make it Happen and customer success is top priority for us. We care about our people, and the work we do. Our personal development program supports professional and personal growth and helps to utilize our full potential through personal targets and good life. To us it is important to do things right, not just the right things. Remote work is an essential part of our culture, but we also enjoy working and getting together at our offices around Europe.