The Customer Value Management (CVM) team plays a pivotal role in enhancing customer satisfaction, loyalty, and lifetime value by strategizing and implementing initiatives throughout the customer lifecycle. Our primary focus is on understanding customers' needs, behaviors, and preferences to deliver activities that drive engagement, retention, and revenue growth.

As aBusiness Analyst, you will play a crucial role in analyzing customer data,identifyinginsights, and translating them into actionable strategies to enhance customer satisfaction, loyalty, and revenue growth. You will work closely with cross-functional teams to drive business success through data-driven decision-making.

Position canbe located inany of our officesinFinland.The position is full-time andpermanent.

What you’ll do

• Analyze customer data to identify trends, patterns, and opportunities for improving customer value and loyalty.
• Develop andmaintaincustomer-level metrics and dashboards to track key performance indicators (KPIs) related to customer engagement, retention, and revenue growth.
• Collaborate with CVM team members to design and execute targeted campaigns and initiatives across multiple channels.
• Partner with Data & Analytics team toleverageadvanced analytical techniques, predictive modeling, and machine learning tooptimizeCVM strategies.
• Build solutions using technologies like Power BI
• Help developinganalytics culture and ways ofworking

Requirements

• Solid work experience in an analytical role, e.g. as a data / business analyst or BI developer
• Proficiencyin analytics, databases andBI-tools, like Power BI, Looker Studioetc.
• Experience with some of the following: SQL, Apache Spark, Python
• Good understanding of customer lifecycle management, customer segmentation, and marketing principles.
• Collaborative mindset with the ability to work effectively in cross-functionalteams
• A desire to take responsibility for the progress of projects and get thingsdone
• The ability for independent planning and decision-making
• Project management, facilitation, and coordination skills with fluent communication in English (Finnish is a plus)
• Bachelor’s or Master’s degree from a relevant field

We offer you

• Friendly and highly skilled colleagues that always got your back
• Unique opportunity to directly affect the everyday life of ourcustomers
• Flexible and motivated working environment, where you are constantly encouraged to learn and develop

Why Elisa?

Elisa is one of Finland’s best places to work, by proof. We are highly appreciated for our extremely flexible working conditions, the endless learningopportunitiesand the friendly and laid-back culture, among other awesome things.Welcometo join us and see it all for yourself! You can alsotake a peekat #elisalainen on any social media to see what everyday life looks like for anelisian.

Interested?

Leave your contact information through the link beneath as soon as possible! If you have any questions, don’t hesitate to get in touch with Soile Korpivuoma, soile.korpivuoma[at]elisa.fi

The chosen candidate will undergo drug test and a security clearance vetting, which in turn requires having stayed in Finland for multiple years.

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